KNOWLEDGE

Your own personal consultant onsite genius with 35 years experience in technology.

COMMITMENT

Dedicated to our clients needs and resolving your issue in a timely manner.

CUSTOMER SATISFACTION

Your Apple Consultant is a group of professionals committed to Support, Service, and Value.

THE PROPER CARE OF YOUR COMPUTER

Are you getting the most from your Mac? We can help you be more productive, be more creative, and have more fun, whether you use your Mac 12 hours a day or a few hours a week.

ONSITE OR REMOTE SUPPORT

JFM specializes in overall technology support and consult including : Macintosh computer support, Apple  device support, web apps, social media, technology trends, music and media integration, systems integration, updates, installations, and network support.

MACINTOSH COMPUTER

We provide Mac OS troubleshooting, speed optimization, desktop organization, user migration from PC to Mac. Hardware installation, upgrades, updates, system optimization, email set up, personalized tutoring.  Maintenance hardware and software, iCloud integration and syncing with all your Apple devices, password recovery, computer and system evaluation, and  pre-purchase consultation. 

SWITCH TO MAC

Many of our clients have switched from Windows based computers to Mac. With our help, you can make the move easily, without data loss. More importantly, we make you feel comfortable with your new Mac and excited about the possibilities it can offer.

PRE-PURCHASE CONSULTATONS

Are you considering purchasing a new Mac computer for business or home use?We have the expertise to help you answer all your questions:

Which Apple Computer is right for my needs?

Mac Configuration.

Should I get an iPad instead of a MacBook or MacBook Air?

What software and accessories will I need to use with my new Mac?

Will my current printer work with my new Mac?

Can I transfer my files and emails from my old computer to my new Mac?

IPHONE, IPAD YOUR IOS DEVICE

We assist with the following issues:

Moving from an old iPhone to a new iPhone

iPhone syncing.

Getting your iTunes music onto your iPhone, iPad, or iPod.

Downloading podcasts to your iPhone, iPad, or iPod.

Assistance in getting photos and videos transferred to or from your iPhone, iPad, or iPod.

Authorizing your computers or devices.

Are all your apps on all your iPhones and iPads?

Backing up your iPhone and iPad?

APPS

Our consultants will find what app is best for your productivity.  An App Audit is a consultation designed to help you choose applications on your IOS devices (iPhone and iPad) and Mac Computer that will help you be more creative and productive in your every day lives.

ICLOUD

We can help you with all youriCloud needs:

Understanding iCloud, and how to maximize your iCloud

Syncing information among Mac, iPhone, and iPad

Eliminating duplicate contact and calendar entries in iCloud

Setup your iCloud Photo Library to sync photos among your Mac, iPhone, and iPad

Using iTunes Music Library, so you can have all your music and playlists available on your Mac, iPhone, and iPad

Automatic download of apps and books to your iPhone and iPad.

CLOUD COMPUTING

We will explain to you what the cloud is and how to use it. The cloud allows you to access your files from any computer or mobile device — you don’t need to be sitting at your own computer. And you can use cloud services on any platform, whether you’re using Mac, Windows, iPhone, iPad, or Android.

We can get you set up with the cloud service of your choice - or we can advise on which one is right for your needs.

INTERNET, SAFARI, CHROME, FIREFOX, WEB APPS

We are swiftly shifting to a web based platform. While your computer may not become obsolete it is necessary to understand how the internet works on a basic level... What is a web browser and which one do I use? We will teach you how to use Skype, Dropbox, Facebook, Twitter, Instagram and  your social media.

PHOTOGRAPHY

The new Apple iCloud Photo Library service uses the cloud to store every single one of your photos and videos, so you can view and edit your photos from any device, whether it’s a Mac, iPhone, or iPad. Every photo you take on your iPhone gets automatically saved to the iCloud Photo Library. You can use  iCloud Photo Sharing to easily share your photos and videos with friends and family. Let us help you organize your memories and have peace of mind.

APPLE TV

The Apple TV may be tiny, but it comes loaded with options. It vastly expands the available content for your television, including:

Installation and set up, tutorials, selection and use of Apps

Play shows and movies from iTunes, Netflix, HBO, Showtime

Watch videos from YouTube andTV shows from Hulu

See MLB and NBA games

Stream video and photos to your television from your Mac using iTunes, or from your iPad using AirPlay as a mirror to your Mac Computer or iPhone or iPad.

All in 1080p resolutiona

IPOD

iOS support, set up/ installation, tutoring, iCloud integration and syncing. App Support, Back up. Pre-purchase consultation. Data Sync. Recovery of data and distribution.  Music Integration and syncing.

WIRELESS AUDIO WITH SONOS

We have experience setting up the Sonos system for multi-room wireless streaming music. Listen to a symphony throughout your home all controlled by your iPad, iPhone, or Mac/PC.

Sonos can connect to your existing stereo and speakers; they also have a standalone model with speakers built in.

Stream your iTunes music from your Mac.

Listen to free internet radio stations

Use the Sonos app from your iPhone and iPad to control the music anywhere in your home at the same time.

APPLE WATCH

The Apple Watch makes it more convenient than ever to make phone calls, read emails, respond to text messages, and even track your physical activity — all right from your wrist. There are now hundreds of apps available for the Watch.

BUSINESS SOLUTIONS

Apple's innovative products are sweeping the business world, as companies throughout the country switch to using the Mac, iPad, and iPhone. But does your business know all the ways to leverage your Apple technology to yield maximum productivity?

Your Apple Consultant will help your business get the most from its technology and provide peace of mind.

We willimprove your workflow to increase efficiency, designing a customized maintenance plan to ensure smooth operation.

OUTLOOK AND MAC MAIL

There are two widely used email applications for Mac: Outlook, which is part of Microsoft Office, and Apple Mail, which is free with every Mac. Outlook is usually used with Exchange Server, while Apple Mail is commonly used with Google, IMAP, and POP servers.

Our extensive experience configuring Apple Mail and Outlook for Mac in a variety of environments meanswe can advise on which option is best for your home or business, taking into consideration your company workflow.

SYNC EMAIL, CONTACTS, CALENDAR

We can help you sync your email, contacts, and calendar across all your devices.

Set up your contacts/ calendars/emailso that anew appointment or contact will show automatically on all your devices including your iPhone, Applewatch, iPad, and Mac Computer.

Set your iCloud account to sync your calendar and contacts among your Mac, iPhone, and iPad.

Use Gmail or Google Apps to sync email, calendar, and contacts.

Use Exchange to sync email, calendar,

 and contacts.

Use IMAP to sync email.

HARDWARE RECOVERY SERVICES

We can often save your data from permanent loss by extractingall recoverable files and documents to a new drive, and installing the new drive inside your Mac.

Or if you have been using Time Machine, a cloud back up system,or another backup method, we can restore your data from your backupto your current or a new Mac.

ONSITE BACK UP, TIME MACHINE, CARBON COPY, CRASHPLAN

Having an onsite backup, also known as a local backup—a backup to hard drives on the office premises—means minimal down time in the case of a hard drive crash or other hardware failure. You could be up and running in as little as a few hours, if you have the right onsite backup system in place.

We can create a customized onsite backup solution for your Mac server, desktops, and laptops based on business size, amount of data, and current workflow.

MAINTENANCE: DEALING WITH THE BEACH BALL OF DEATH

Do you get the spinning pinwheel  on your Mac?  Does your Mac slow to a crawl when you have more than one application open? Are you waiting for windows to open on your browser? We can help. We can add more RAM (also known as memory) or install a solid state drive (SSD) into your slow Mac for a performance boost.  We  diagnose and fix problems that  cause sluggish behavior, such as hard drive corruption or software incompatibilities.

DROPBOX, ICLOUD DRIVE, GOOGLE DRIVE, ONE DRIVE

Dropbox, iCloud, Google Drive, One Drive makes it easy to have access to all your important files from any computer, Mac or Windows, as well as from your iPhone, iPad, or Android Phone. No matter where you work on your Word document or Excel spreadsheet, you’ll always have the most updated version handy. iCloud Drive syncs almost every kind of file, including PDFs, JPGs, Pages documents, and makes it easy to share with your family, friends and colleagues.

WIFI, INTERNET, NETWORK SUPPORT

Are you having trouble setting up a wireless network for your Mac or PC in your home or Office? Or are you trying to decide what high-speed internet service is best for you?

We can discuss the pros and cons of various high-speed internet services.

We can take care of your AirPort Extreme setup, AirPort Express setup, Time Capsule setup, or other wireless router setup to cover multiple rooms and floors in your home of office.

We can set up wireless printing from multiple Macs, iPhones, and iPads.

PRINTER SUPPORT

We can help withprinting issues.

We can help you determine what kind of printer to purchase.

We willinstall the right Mac/ PC printer driver.

We will set up wireless printing from my Mac, iPhone, or iPad?

We will show you how to scan to my Mac with my multifunction printer.We have expertise in a wide variety of printers, including color laser printers, inkjet photo printers,and all-in-one printer/scanner/copier/fax machines.

DATA TRANSFER AND MIGRATION

We make the process of moving to a new Mac computer setup or PC stress free and simple. Our consultants are specialists in migrating data files, email, iTunes, photos and programs to your new amazing Mac. If you have been operating on a PC for years and either still need to use a a PC or want to slowly transition, applications like VMWare Fusion and Parallels Desktop for Mac make it very simple to use the PC/Windows and Mac platforms simultaneously for optimum productivity.

OFFSITE BACKUP

All companies should have offsite backup in addition to onsite backup, in case of a theft, fire, flood, or failure of the primary backup. An offsite backup ensures that even if a disaster happens, the business can continue to operate.

Cloud backup is often the first choice for offsite backup, because it provides automatic ongoing backup to a server located outside the office, for a low monthly or yearly fee.

SECURITY

Even a Mac-based office is vulnerable to security attacks from intruders, malicious software, and rogue web sites. We can help you secure your network to keep your business data private.Some of the services we offer to protect your private information include:

We can perform a security review of your digital setup and implement proven solutions. In addition, we can teach you how to minimize your vulnerability moving forward

Scanning for malicious software

Secure password management

TUTORING

Whether you are a beginner or a power user, we can create a customized tutorial just for you, and help you develop your skills—one on one, in your own home. Some of the topics we train our clients on include:

Mac, iPhone, iPad, Apple TV, and Apple Watch basics

How to use Photos (formerly iPhoto), including sharing photos

Tips and tricks for Microsoft Word, Excel, and Outlook

Web Apps

Final Cut, iMovie

Hidden features of Mac OS on Catalina, High Sierra, Sierra, El Capitan, Yosemite, and Mavericks OS.

ONSITE REMOTE APPLE MAC TRAINING

We can help you enhance the quality of your Apple Mac experience by teaching you how to make better use of it. Moving to a Mac can be one of the best changes in your technological life.  However, like many new Mac users  you may be hesitant to change to a platform that you have no training or experience with. We can provide you with the training you need, either onsite or remotely, to make the transition as seamless as possible.

OFFICE NETWORKS, SERVERS

Our team can design a robust, scalable, high-performing network using wired, wireless, and cellular technologies.

We have assisted our clients with:

Selecting an internet service provider and determining what service level is the right match for your needs and budget

Installation of network-level security appliances

Creation of smart wireless networks

Set up secure, easy-to-use virtual private network (VPN) for encrypted access to a company network

Diagnosis and resolution of intermittent wifi connection.

GOOGLE APPS

Google Apps brings all the features of Gmail to a businesses of any size. It stores your company mail, calendars, and contacts in the Google "cloud,” and seamlessly syncs this data across Macs and smartphones (iPhones and Android).  We also provide tutorials on how to use Google Apps effectively.

NEW OFFICE SETUP

Are you starting a new business, moving to a new space, or workingfr om home? We can set up all your Apple and other technology needs.

We help our clients with new office setup by:

Advising which products to purchase

Options for wireless networking

Internet providers

Security issues

Backup systems

Sharing files

Setup of contacts and calendars to sync across devices

Assist in purchase of custom domain, and setup of custom domain for email

Setup of Macs, printers, wifi devices, and other hardware

TECHNOLOGY CONSULTING

Whatever your needs might be from basic social media, basic computer questions, enterprise level questions or simply learning how to use your computer and technology better, we are here to support your journey. 

PRESENTATION AND SPEAKING

Available presentation topics include:

iPhone and iPad Essentials

iPhone and iPad Tips and Tricks

Using iPad for Business

Tech Essentials for Entrepreneurs

The Entrepreneurs Guide to Working with Images

Mac for Entrepreneurs

What Is the Cloud?

Using the Cloud for Productivity

iPhoto Basics

Web Apps

Internet of Things

A little more about our service....

JFM returns calls the same day or within a 24 hour period.

JFM is always on Time, Courteous, and Listens to your needs.

JFM values your time and aims toresolve your issues within a timely manner based on the technological parameters.

ETHICAL CODE OF CONDUCT

I will strive to know myself and be honest about my capability.

    •    I will strive for technical excellence in the IT profession by maintaining and enhancing my own knowledge and skills. I acknowledge that there are many free resources available on the Internet and affordable books and that the lack of my employer's training budget is not an excuse nor limits my ability to stay current in IT.

    •    When possible I will demonstrate my performance capability with my skills via projects, leadership, and/or accredited educational programs and will encourage others to do so as well.

    •    I will not hesitate to seek assistance or guidance when faced with a task beyond my abilities or experience. I will embrace other professionals' advice and learn from their experiences and mistakes. I will treat this as an opportunity to learn new techniques and approaches. When the situation arises that my assistance is called upon, I will respond willingly to share my knowledge with others.

    •    I will strive to convey any knowledge (specialist or otherwise) that I have gained to others so everyone gains the benefit of each other's knowledge.

    •    I will teach the willing and empower others with Industry Best Practices (IBP). I will offer my knowledge to show others how to become security professionals in their own right. I will strive to be perceived as and be an honest and trustworthy employee.

    •    I will not advance private interests at the expense of end users, colleagues, or my employer.

    •    I will not abuse my power. I will use my technical knowledge, user rights, and permissions only to fulfill my responsibilities to my employer.

    •    I will avoid and be alert to any circumstances or actions that might lead to conflicts of interest or the perception of conflicts of interest. If such circumstance occurs, I will notify my employer or business partners.

    •    I will not steal property, time or resources.

    •    I will reject bribery or kickbacks and will report such illegal activity.

    •    I will report on the illegal activities of myself and others without respect to the punishments involved. I will not tolerate those who lie, steal, or cheat as a means of success in IT.

I will conduct my business in a manner that assures the IT profession is considered one of integrity and professionalism.

    •    I will not injure others, their property, reputation, or employment by false or malicious action.

    •    I will not use availability and access to information for personal gains through corporate espionage.

    •    I distinguish between advocacy and engineering. I will not present analysis and opinion as fact.

    •    I will adhere to Industry Best Practices (IBP) for system design, rollout, hardening and testing.

    •    I am obligated to report all system vulnerabilities that might result in significant damage.

    •    I respect intellectual property and will be careful to give credit for other's work. I will never steal or misuse copyrighted, patented material, trade secrets or any other intangible asset.

    •    I will accurately document my setup procedures and any modifications I have done to equipment. This will ensure that others will be informed of procedures and changes I've made.

I respect privacy and confidentiality.

    •    I respect the privacy of my co-workers' information. I will not peruse or examine their information including data, files, records, or network traffic except as defined by the appointed roles, the organization's acceptable use policy, as approved by Human Resources, and without the permission of the end user.

    •    I will obtain permission before probing systems on a network for vulnerabilities.

    •    I respect the right to confidentiality with my employers, clients, and users except as dictated by applicable law. I respect human dignity.

    •    I treasure and will defend equality, justice and respect for others.

    •    I will not participate in any form of discrimination, whether due to race, color, national origin, ancestry, sex, sexual orientation, gender/sexual identity or expression, marital status, creed, religion, age, disability, veteran's status, or political ideology.

IT Code of Conduct courtesy of SANS Copyright ©2020