• We provide, C-Suite executive level support to maximize the utilization of your Apple technology.
• MAC or PC Training, online, one-on-one, or in groups.
• Document management solutions for any size business.
Wireless networks, including WiFi for large homes and offices, hosted
email services, including IMAP, Exchange, and G-Suite Mac and Windows workstations, laptops, servers, networks, mobile devices.
Evaluation and assessment of your current computer systems, from theft and damage, hardware, software or information, as well as from disruption or misdirection of the services provided.
Imparting techniques with you, helpful software and hardware tricks you for your Mac, PC, iPhone, iPad, Apple Watch, Apple TV, and other devices. Learn from JFM's many hours of experience with Apple devices, correct; processes can save you hours of time and money.
Let us create a plan for saving your work product.You cannot afford to be without a back up plan, whether for your home or business. Have you lost data? We can help with that too!
From wireless networks to servers to desktop computers and software solutions, we all rely on technology throughout our day. With properly functioning technology, our lives run smoothly, but there are always unforeseen issues requiring immediate attention. When a crucial process or piece of your equipment breaks down you need immediate support.
We also offer research towards, and sound advice on type of computer to purchase, installing a wireless network, recommendations on a new application or software upgrades. JFM has the solutions you need.
Needs analyses, systems evaluation, and project management are all essential to your business. Your Apple Consultant team of professionals are adept in taking you through the necessary steps to improving your efficiency. We have extensive experience helping a wide variety of individuals and businesses. JFM can provide you with a full spectrum of services, such as advising you on business development strategy, and assisting with the deployment of your technology.
Your own personal consultant onsite genius with 35 years experience in technology.
Dedicated to our clients needs and resolving your issue in a timely manner.
Your Apple Consultant is a group of professionals committed to Support, Service, and Value.
THE PROPER CARE OF YOUR COMPUTER
Are you getting the most from your Mac? We can help you be more productive, be more creative, and have more fun, whether you use your Mac 12 hours a day or a few hours a week.
ONSITE OR REMOTE SUPPORT
JFM specializes in overall technology support and consult including : Macintosh computer support, Apple device support, web apps, social media, technology trends, music and media integration, systems integration, updates, installations, and network support.
We provide Mac OS troubleshooting, speed optimization, desktop organization, user migration from PC to Mac. Hardware installation, upgrades, updates, system optimization, email set up, personalized tutoring. Maintenance hardware and software, iCloud integration and syncing with all your Apple devices, password recovery, computer and system evaluation, and pre-purchase consultation.
SWITCH TO MAC
Many of our clients have switched from Windows based computers to Mac. With our help, you can make the move easily, without data loss. More importantly, we make you feel comfortable with your new Mac and excited about the possibilities it can offer.
Are you considering purchasing a new Mac computer for business or home use?We have the expertise to help you answer all your questions:
Which Apple Computer is right for my needs?
Should I get an iPad instead of a MacBook or MacBook Air?
What software and accessories will I need to use with my new Mac?
Will my current printer work with my new Mac?
Can I transfer my files and emails from my old computer to my new Mac?
IPHONE, IPAD YOUR IOS DEVICE
We assist with the following issues:
Moving from an old iPhone to a new iPhone
Getting your iTunes music onto your iPhone, iPad, or iPod.
Downloading podcasts to your iPhone, iPad, or iPod.
Assistance in getting photos and videos transferred to or from your iPhone, iPad, or iPod.
Authorizing your computers or devices.
Are all your apps on all your iPhones and iPads?
Backing up your iPhone and iPad?
Our consultants will find what app is best for your productivity. An App Audit is a consultation designed to help you choose applications on your IOS devices (iPhone and iPad) and Mac Computer that will help you be more creative and productive in your every day lives.
We can help you with all your iCloud needs:
Understanding iCloud, and how to maximize your iCloud
Syncing information among Mac, iPhone, and iPad
Eliminating duplicate contact and calendar entries in iCloud
Setup your iCloud Photo Library to sync photos among your Mac, iPhone, and iPad
Using iTunes Music Library, so you can have all your music and playlists available on your Mac, iPhone, and iPad
Automatic download of apps and books to your iPhone and iPad.
We will explain to you what the cloud is and how to use it. The cloud allows you to access your files from any computer or mobile device — you don’t need to be sitting at your own computer. And you can use cloud services on any platform, whether you’re using Mac, Windows, iPhone, iPad, or Android.
We can get you set up with the cloud service of your choice - or we can advise on which one is right for your needs.
INTERNET, SAFARI, CHROME, FIREFOX, WEB APPS
We are swiftly shifting to a web based platform. While your computer may not become obsolete it is necessary to understand how the internet works on a basic level... What is a web browser and which one do I use? We will teach you how to use Skype, Dropbox, Facebook, Twitter, Instagram and your social media.
The new Apple iCloud Photo Library service uses the cloud to store every single one of your photos and videos, so you can view and edit your photos from any device, whether it’s a Mac, iPhone, or iPad. Every photo you take on your iPhone gets automatically saved to the iCloud Photo Library. You can use iCloud Photo Sharing to easily share your photos and videos with friends and family. Let us help you organize your memories and have peace of mind.
The Apple TV may be tiny, but it comes loaded with options. It vastly expands the available content for your television, including:
Installation and set up, tutorials, selection and use of Apps
Play shows and movies from iTunes, Netflix, HBO, Showtime
Watch videos from YouTube andTV shows from Hulu
See MLB and NBA games
Stream video and photos to your television from your Mac using iTunes, or from your iPad using AirPlay as a mirror to your Mac Computer or iPhone or iPad. All in 1080p resolution.
iOS support, set up/ installation, tutoring, iCloud integration and syncing. App Support, Back up. Pre-purchase consultation. Data Sync. Recovery of data and distribution. Music Integration and syncing.
WIRELESS AUDIO WITH SONOS
We have experience setting up the Sonos system for multi-room wireless streaming music. Listen to a symphony throughout your home all controlled by your iPad, iPhone, or Mac/PC.
Sonos can connect to your existing stereo and speakers; they also have a standalone model with speakers built in.
Stream your iTunes music from your Mac.
Listen to free internet radio stations
Use the Sonos app from your iPhone and iPad to control the music anywhere in your home at the same time.
The Apple Watch makes it more convenient than ever to make phone calls, read emails, respond to text messages, and even track your physical activity — all right from your wrist. There are now hundreds of apps available for the Watch.
Apple's innovative products are sweeping the business world, as companies throughout the country switch to using the Mac, iPad, and iPhone. But does your business know all the ways to leverage your Apple technology to yield maximum productivity?
Your Apple Consultant will help your business get the most from its technology and provide peace of mind.
We will improve your workflow to increase efficiency, designing a customized maintenance plan to ensure smooth operation.
OUTLOOK AND MAC MAIL
There are two widely used email applications for Mac: Outlook, which is part of Microsoft Office, and Apple Mail, which is free with every Mac. Outlook is usually used with Exchange Server, while Apple Mail is commonly used with Google, IMAP, and POP servers.
Our extensive experience configuring Apple Mail and Outlook for Mac in a variety of environments means we can advise on which option is best for your home or business, taking into consideration your company workflow.
SYNC EMAIL, CONTACTS, CALENDAR
We can help you sync your email, contacts, and calendar across all your devices.
Set up your contacts/ calendars, email so that a new appointment or contact will show automatically on all your devices including your iPhone, Applewatch, iPad, and Mac Computer.
Set your iCloud account to sync your calendar and contacts among your Mac, iPhone, and iPad.
Use Gmail or Google Apps to sync email, calendar, and contacts.
Use Exchange to sync email, calendar,
Use IMAP to sync email.
HARDWARE RECOVERY SERVICES
We can often save your data from permanent loss by extracting all recoverable files and documents to a new drive, and installing the new drive inside your Mac.
Or if you have been using Time Machine, a cloud back up system, or another backup method, we can restore your data from your backup to your current or a new Mac.
ONSITE BACK UP, TIME MACHINE, CARBON COPY, CRASH-PLAN
Having an onsite backup, also known as a local backup—a backup too hard drives on the office premises—means minimal down time in the case of a hard drive crash or other hardware failure. You could be up and running in as little as a few hours, if you have the right onsite backup system in place.
We can create a customized onsite backup solution for your Mac server, desktops, and laptops based on business size, amount of data, and current workflow.
MAINTENANCE: DEALING WITH THE BEACH BALL OF DEATH
Do you get the spinning pinwheel on your Mac? Does your Mac slow to a crawl when you have more than one application open? Are you waiting for windows to open on your browser? We can help. We can add more RAM (also known as memory) or install a solid state drive (SSD) into your slow Mac for a performance boost. We diagnose and fix problems that cause sluggish behavior, such as hard drive corruption or software incompatibilities.
DROPBOX, ICLOUD DRIVE, GOOGLE DRIVE, ONE DRIVE
Dropbox, iCloud, Google Drive, One Drive makes it easy to have access to all your important files from any computer, Mac or Windows, as well as from your iPhone, iPad, or Android Phone. No matter where you work on your Word document or Excel spreadsheet, you’ll always have the most updated version handy. iCloud Drive syncs almost every kind of file, including PDFs, JPGs, Pages documents, and makes it easy to share with your family, friends and colleagues.
WIFI, INTERNET, NETWORK SUPPORT
Are you having trouble setting up a wireless network for your Mac or PC in your home or Office? Or are you trying to decide what high-speed internet service is best for you?
We can discuss the pros and cons of various high-speed internet services.
We can take care of your AirPort Extreme setup, AirPort Express setup, Time Capsule setup, or other wireless router setup to cover multiple rooms and floors in your home of office.
We can set up wireless printing from multiple Macs, iPhones, and iPads.
We can help with printing issues.
We can help you determine what kind of printer to purchase.
We will install the right Mac/ PC printer driver.
We will set up wireless printing from my Mac, iPhone, or iPad?
We will show you how to scan to my Mac with my multifunction printer.We have expertise in a wide variety of printers, including color laser printers, inkjet photo printers, and all-in-one printer/scanner/copier/fax machines.
DATA TRANSFER AND MIGRATION
We make the process of moving to a new Mac computer setup or PC stress free and simple. Our consultants are specialists in migrating data files, email, iTunes, photos and programs to your new amazing Mac. If you have been operating on a PC for years and either still need to use a a PC or want to slowly transition, applications like VMWare Fusion and Parallels Desktop for Mac make it very simple to use the PC/Windows and Mac platforms simultaneously for optimum productivity.
All companies should have offsite backup in addition to onsite backup, in case of a theft, fire, flood, or failure of the primary backup. An offsite backup ensures that even if a disaster happens, the business can continue to operate.
Cloud backup is often the first choice for offsite backup, because it provides automatic ongoing backup to a server located outside the office, for a low monthly or yearly fee.
Even a Mac-based office is vulnerable to security attacks from intruders, malicious software, and rogue web sites. We can help you secure your network to keep your business data private.Some of the services we offer to protect your private information include:
We can perform a security review of your digital setup and implement proven solutions. In addition, we can teach you how to minimize your vulnerability moving forward
Scanning for malicious software
Secure password management
Whether you are a beginner or a power user, we can create a customized tutorial just for you, and help you develop your skills—one on one, in your own home. Some of the topics we train our clients on include:
Mac, iPhone, iPad, Apple TV, and Apple Watch basics
How to use Photos (formerly iPhoto), including sharing photos
Tips and tricks for Microsoft Word, Excel, and Outlook
Final Cut, iMovie
Hidden features of Mac OS on Catalina, High Sierra, Sierra, El Capitan, Yosemite, and Mavericks OS.
ONSITE REMOTE APPLE MAC TRAINING
We can help you enhance the quality of your Apple Mac experience by teaching you how to make better use of it. Moving to a Mac can be one of the best changes in your technological life. However, like many new Mac users you may be hesitant to change to a platform that you have no training or experience with. We can provide you with the training you need, either onsite or remotely, to make the transition as seamless as possible.
OFFICE NETWORKS, SERVERS
Our team can design a robust, scalable, high-performing network using wired, wireless, and cellular technologies.
We have assisted our clients with:
Selecting an internet service provider and determining what service level is the right match for your needs and budget
Installation of network-level security appliances
Creation of smart wireless networks
Set up secure, easy-to-use virtual private network (VPN) for encrypted access to a company network
Diagnosis and resolution of intermittent wifi connection.
Google Apps brings all the features of Gmail to a businesses of any size. It stores your company mail, calendars, and contacts in the Google "cloud,” and seamlessly syncs this data across Macs and smartphones (iPhones and Android). We also provide tutorials on how to use Google Apps effectively.
NEW OFFICE SETUP
Are you starting a new business, moving to a new space, or working from home? We can set up all your Apple and other technology needs.
We help our clients with new office setup by:
Advising which products to purchase
Options for wireless networking
Setup of contacts and calendars to sync across devices
Assist in purchase of custom domain, and setup of custom domain for email
Setup of Macs, printers, wifi devices, and other hardware
Whatever your needs might be from basic social media, basic computer questions, enterprise level questions or simply learning how to use your computer and technology better, we are here to support your journey.
PRESENTATION AND SPEAKING
Available presentation topics include:
iPhone and iPad Essentials
iPhone and iPad Tips and Tricks
Using iPad for Business
Tech Essentials for Entrepreneurs
The Entrepreneurs Guide to Working with Images
Mac for Entrepreneurs
What Is the Cloud?
Using the Cloud for Productivity
Internet of Things
A little more about our service....
JFM returns calls the same day or within a 24 hour period.
JFM is always on Time, Courteous, and Listens to your needs.
JFM values your time and aims to resolve your issues within a timely manner based on the technological parameters.
ETHICAL CODE OF CONDUCT
I will strive to know myself and be honest about my capability.
• I will strive for technical excellence in the IT profession by maintaining and enhancing my own knowledge and skills. I acknowledge that there are many free resources available on the Internet and affordable books and that the lack of my employer's training budget is not an excuse nor limits my ability to stay current in IT.
• When possible I will demonstrate my performance capability with my skills via projects, leadership, and/or accredited educational programs and will encourage others to do so as well.
• I will not hesitate to seek assistance or guidance when faced with a task beyond my abilities or experience. I will embrace other professionals' advice and learn from their experiences and mistakes. I will treat this as an opportunity to learn new techniques and approaches. When the situation arises that my assistance is called upon, I will respond willingly to share my knowledge with others.
• I will strive to convey any knowledge (specialist or otherwise) that I have gained to others so everyone gains the benefit of each other's knowledge.
• I will teach the willing and empower others with Industry Best Practices (IBP). I will offer my knowledge to show others how to become security professionals in their own right. I will strive to be perceived as and be an honest and trustworthy employee.
• I will not advance private interests at the expense of end users, colleagues, or my employer.
• I will not abuse my power. I will use my technical knowledge, user rights, and permissions only to fulfill my responsibilities to my employer.
• I will avoid and be alert to any circumstances or actions that might lead to conflicts of interest or the perception of conflicts of interest. If such circumstance occurs, I will notify my employer or business partners.
• I will not steal property, time or resources.
• I will reject bribery or kickbacks and will report such illegal activity.
• I will report on the illegal activities of myself and others without respect to the punishments involved. I will not tolerate those who lie, steal, or cheat as a means of success in IT.
I will conduct my business in a manner that assures the IT profession is considered one of integrity and professionalism.
• I will not injure others, their property, reputation, or employment by false or malicious action.
• I will not use availability and access to information for personal gains through corporate espionage.
• I distinguish between advocacy and engineering. I will not present analysis and opinion as fact.
• I will adhere to Industry Best Practices (IBP) for system design, rollout, hardening and testing.
• I am obligated to report all system vulnerabilities that might result in significant damage.
• I respect intellectual property and will be careful to give credit for other's work. I will never steal or misuse copyrighted, patented material, trade secrets or any other intangible asset.
• I will accurately document my setup procedures and any modifications I have done to equipment. This will ensure that others will be informed of procedures and changes I've made.
I respect privacy and confidentiality.
• I respect the privacy of my co-workers' information. I will not peruse or examine their information including data, files, records, or network traffic except as defined by the appointed roles, the organization's acceptable use policy, as approved by Human Resources, and without the permission of the end user.
• I will obtain permission before probing systems on a network for vulnerabilities.
• I respect the right to confidentiality with my employers, clients, and users except as dictated by applicable law. I respect human dignity.
• I treasure and will defend equality, justice and respect for others.
• I will not participate in any form of discrimination, whether due to race, color, national origin, ancestry, sex, sexual orientation, gender/sexual identity or expression, marital status, creed, religion, age, disability, veteran's status, or political ideology.
IT Code of Conduct courtesy of SANS Copyright ©2020